Privacy Policy
Effective Date: 1 July 2025
At OptiNexus (www.optinexus.co.za), your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you engage with our services, browse our website, or communicate with us.
By using our website, you agree to the terms of this policy and the practices described herein, in accordance with applicable privacy laws, including:
The Protection of Personal Information Act (POPIA) of South Africa; and
Where applicable, the General Data Protection Regulation (GDPR) of the European Union and United Kingdom.
1. Who We Are
OptiNexus is a South African business offering tax, accounting, and business consulting services. We operate digitally via our website and related tools and platforms.
2. What Information We Collect
We may collect and process the following types of personal information:
- Name and surname
- Email address
- Phone number
- ID number or business registration number (when required for services)
- Payment details (via trusted third-party processors)
- Any information you submit via contact forms, consultations, newsletter sign-ups, or service requests
3. Legal Basis for Processing
In line with POPIA and GDPR, we process your personal information based on one or more of the following legal grounds:
- Your consent
- The necessity to enter into or perform a contract with you
- Our legitimate interest to provide and improve our services, where such interests are not overridden by your rights
4. How We Use Your Information
We use your personal data to:
- Respond to enquiries and provide our services
- Send service-related emails or updates
- Process payments securely via PayFast or Yoco
- Deliver marketing content (if you opt in)
- Improve website performance using Google Analytics
- Comply with legal or regulatory obligations
5. Cookies and Tracking
We use cookies and tracking tools such as Google Analytics to understand how visitors interact with our website and to improve user experience.
You may control or disable cookies through your browser settings. By continuing to use our website, you consent to our use of cookies as described in this policy.
6. Sharing of Your Information
We may share your personal data with trusted third parties only as needed to deliver our services:
- Mailchimp – for newsletters and updates
- Microsoft 365 (OneDrive, SharePoint, Teams) – for secure internal storage and communication
- Payment processors – such as PayFast or Yoco, for secure payment handling
We do not sell or rent your personal information to anyone.
7. Data Storage and Security
Your information is securely stored and managed using encrypted, cloud-based services. We implement reasonable technical and organisational measures to protect your data from unauthorised access, alteration, or loss, in compliance with POPIA and GDPR.
8. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Ask for corrections or updates
- Request deletion of your data (subject to legal obligations)
- Withdraw consent (where processing is based on consent)
- Lodge a complaint with the Information Regulator (South Africa) or relevant EU/UK authority if applicable
To exercise any of these rights, please contact us at: website@optinexus.co.za
9. Third-Party Content and Future Changes
This site may include embedded content (e.g. videos, tools) and third-party links in the future. These external sites operate under their own privacy policies.
We may update this Privacy Policy from time to time to reflect changes in law or business practices. We recommend reviewing this page periodically. Significant updates will be communicated via our website.
10. Contact Us
If you have any questions, requests, or concerns about your personal data, please reach out to:
Email: website@optinexus.co.za
Website: www.optinexus.co.za